Electronic Health Records Physician Practice Advisor

[rnformatics]

This is a highly visible, hands-on position responsible for assisting physician offices/practices with the implementation of Electronic Health Records (EHR) systems and to pilot the Medicare Care Management Performance (MCMP) Pay-For -Quality Demonstration Project. This position will work with physician offices to assess plan, select, implement and improve services and efficiencies through the adoption and use of EHR, will provide systems workflow advice during the implementation process, and will focus on the measurement of key clinical indicators for disease management techniques to improve healthcare.

KEY RESPONSIBILITY AREAS:

Technical Expert:
Work with HISA role to implement a model for assessment and analysis of hardware, software and networking considerations needed to manage information and functional operations.
Perform needs assessments within the physician practice
Provide consultative expertise to physician offices on vendor product selection based on practice assessment of needs.
Provide consultation to vendors and physicians practices from pre-implementation through post-implementation project phases, to include technical feedback on use of the EHR and suggestions for enhancement of workflow.
Maintain customer relations during the course of the project in order to attain product acceptance and adoption. Utilize DOQ-IT methodologies to develop technical specification and system workflow documentation and feedback for practices.
Understand and be able to effectively communicate data integration requirements to physician practices and vendors.
Provide advice on best practices for typical EHR system configuration and provide hands-on assistance with physician offices where MassPRO can aid implementation and practice redesign.
Implementation Issues Triage for Physician Offices.
Track progress of implementations with practices and vendors and act as the key point of contact for issue management during EHR implementation at small to medium sized physicians practices associated with DOQ-IT.
Must be familiar with issue tracking tools and effective communications for issue management and resolution.

Vendor Relations
Gain familiarity and maintain knowledge of the primary EHR vendor products and assist in building trusted relationships with vendors.
Be aware of vendor implementation methodologies and timelines.

Communications
Establish and maintain effective relationships with healthcare providers and related groups.
Provide technical advice to decision makers and end users involved in the selection, procurement, use and maintenance of EHR systems at small to medium sized practices.
Gain knowledge of clinical terminology used in the medical informatics field.

Business Case Development
Collaborate with the DOQ-IT HISA project team to develop business reasons for choosing an EHR, assist in identifying areas for specific practices to focus and communicate best practices for impacting those areas of focus.

Reporting
Will also work closely with MCMP team to establish data collection processes and provide education on implementation assistance model to be used by QIOs.
Reports on a frequent basis to the project team leader on the status of all tasks assigned.
Complete time reporting and expense reporting in accordance to policies and procedures currently in place.

QUALIFICATIONS:
Minimum education is a high school diploma with ten years relevant experience. Higher academic degree with requisite experience preferred.
Four years experience working in a physician office or one year EMR experience as an end user with implementing the product greatly preferred.
One year experience giving one-on-one, small group presentations and/or training classes. Must be able to lead presentations.
Experience in health system technology greatly preferred.

Technical Skills
Must be proficient in Microsoft Office (Access, Word, Excel, PowerPoint)
Understand concepts of Project Management
Ability to handle highly sensitive databases and confidential data.
Must have basic understanding of Healthcare IT components.