Director of Clinical Informatics

[rnformatics]

Director of Clinical Informatics

REPORTING RELATIONSHIP:

The Director of Clinical Informatics will report to the Vice President Chief Information Officer (VPCIO) in the Information Technology department.

POSITION SUMMARY:

The Director of Clinical Informatics is a newly formed position in the information technology department. This position will report to the Vice President Chief Information Officer and be considered a successor to that role. He/She will facilitates the development and implementation of clinical process redesign and information flow as it relates to both the Health System’s EMR and a hosted Ambulatory EMR solution. He/She will assist in developing CIS/EMR strategic and tactical plans, including project proposals, budgets, implementation strategies, etc. The Director will develop plans and strategies for gaining physician acceptance and ongoing use of CIS/EMR. The Director will collaboratively develop Return-on-Investment (ROI) estimates for CIS/EMR projects and oversees implementation of CIS/EMR benefits realization processes. The Director of Clinical Informatics will facilitate development of CIS/EMR integration plans, strategies, and an overall applications architecture.

QUALIFICATIONS:

• The Director of Clinical Informatics must have a minimum of 8 years progressively more responsible CIS selection and implementation experience in areas such as clinical data repositories, electronic medical records, clinical documentation, computerized order entry / results reporting, and physician access systems.
• Experience with clinical systems software is required.
• Minimum of 5 years related management experience required.
• Accomplished team-oriented leader with demonstrated achievements in implementing CIS projects in a complex healthcare organization.
• Must possess strong skills in project management, business and clinical process redesign, written / verbal communication, physician relations, and customer satisfaction. Must be a skilled decision-maker that works proactively in a high stress environment. Must be proficient with Microsoft Office and Electronic Mail. Bachelor’s Degree in Clinical Informatics, Nursing, Healthcare Information Systems, or related field required. Master’s Degree is strongly preferred.

POSITION SPECIFIC RESPONSIBILITIES:

• Assists VPCIO and other members of the Information Technology Leadership Team in developing and maintaining IT Strategic and Tactical Plans, with particular emphasis on Clinical Information Systems (CIS) and Electronic Medical Records (EMR).
• Acts as the primary liaison between IT, Clinical Staff and Physician Staff to insure that CIS/EMR implementations are optimized based on clinical workflow redesign
• Develops plans and strategies for gaining physician acceptance and ongoing use of CIS/EMR.
• Collaboratively develops 1) Return-on-Investment (ROI) estimates for proposed CIS investments, and 2) plans and strategies for realizing CIS ROI including hard and soft dollar benefits. Oversees implementation of CIS ROI strategies and benefits realization processes.
• Designs, specifies, and helps implement CIS integration plans and strategies by working with vendors, staff, and customers.
• Develops and maintains an application system architecture for the enterprise. Helps evaluate impact of new IT products upon application system architecture.
• Assists in developing, reviewing, and implementing CIS policies and procedures.
• Helps assess and recommend improvements to various business and clinical operations, work processes, etc. Helps optimize use of existing and new CIS.
• Assists in educating health system and Information Technology Department staff on CIS capabilities.
• Actively participates in user groups and national meetings to build knowledge of successful clinical informatics practices.
• Completes special projects as assigned by VPCIO.

SKILLS AND BACKGROUND

• Demonstrated skills in strategic and critical thinking, negotiation and relationship building
• Global vision and perspective in all areas of decision-making
• Exhibit the highest values of excellence, integrity and innovation
• Experienced with change management
• Decisive, flexible, problem solver and results oriented with the ability and desire to achieve goals quickly.
• Energetic, self-confident and persuasive
• Five to seven years of previous healthcare/hospital clinical information systems management experience required.
• Solid technical grounding, project management and implementation experience
• Experience working with a variety of vendors and implementing and supporting multiple products for all applications is highly desirable
• Proven leadership abilities and a comprehensive knowledge of healthcare information systems and advanced clinical system products.
• Understand hospitals and the importance of technology to improve patient care
• Customer focused and service oriented
• Flexible/easy to work with
• Proven management skills with a track record of mentoring and developing staff
• Enjoys teaching and education
• Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions
• Comfortable presenting to senior management, physicians and all levels of staff
• Experience leading complex advanced clinical information systems implementations
• Excellent verbal and written communication/presentation skills
• Sense of humor
• Fiscally responsible; experience developing and monitoring budgets
• Operational experience as a Director in a health system is preferred
• Previous consulting or project management experience with clinical healthcare information systems in a vendor or consulting environment a plus
• Bachelor’s degree preferably in Nursing, or other healthcare or business related field required , Masters degree is strongly preferred.

CORE LEADERSHIP AND BEHAVIORAL COMPETENCIES:

• Maintains positive, effective relationships with patients, co-workers, managers, physicians, and others. Listens; seeks first to understand – then to be understood.
• When individual job assignments are current and complete, supports co-workers by providing them with support or assistance in their work. Works with co-workers to accomplish common organizational goals.
• Provides for professional effectiveness by maintaining personal wellness and balance in life. Supports team performance by maintaining good attendance.
• Promptly responds to customer requests and meets customer needs. Consistently meets others with a smile and a greeting. Consistently provides information and assistance to visitors. Seeks to understand and exceed the expectations of every customer, internal or external.
• Respects the dignity and privacy needs of patients and others. Displays courtesy and respect in day to day interaction with others verbally and in overall conduct.